If you're not home, we'll drop off your box off by the front door - we ship with Fedex and they have access to most buildings so it shouldn't be an issue.
The food is meant to stay fresh for up to 72 hours in the box. We've added thick insulation, dry ice, and many gel ice packs.
If you're still worried - we should've sent you a tracking number with your order where you can see the status. Be sure to reach out to us via firstname.lastname@example.org for further questions and we'll monitor it for you.